Adoption Warranty Claim

RSPCA NSW understands that there may be some instances where a newly adopted pet will become unwell after leaving the RSPCA and settling into a new home. To assist your new companion in maintaining optimal health and wellbeing, please take some time to read through your adoption pack, which contains information on your new pet’s nutritional needs as well as general care advice.

Although RSPCA NSW does everything possible to avoid the presence of infectious diseases at our facilities, there are some pets that leave our care in a healthy condition and then go on to develop an infectious disease. This is very similar to the situation where people are exposed to someone with a common cold and do not develop the signs of the cold until several days later.

RSPCA NSW provides a warranty for our adopted pets to cover such circumstances. The warranty applies to RSPCA NSW animals adopted through RSPCA NSW shelters and adoption centres, and affiliated Petbarn outlets. It is very specific in that it exclusively provides assistance for infectious medical conditions that are likely to have arisen as a result of your pet being in an animal care facility prior to adoption. Click here to read the full conditions of our adoption warranty. You can also click here to view a full list of warranty-affiliated veterinary providers.

If you believe you are eligible for an adoption warranty claim, please fill out all relevant details using the form below, so we can assist you further.

PLEASE NOTE: Claims must be submitted alongside supporting documentation within 60 days of incurred veterinary fees.

Step 1 of 2

Your details
Name*
First name Last name
Email*
Phone Number*

Address*
Address line 1 Address line 2 Town/suburb State Postcode Country
Bank details
Account name*
Bank*
BSB*
Account number*
Animal details
Animal name*
Animal ID/Tag Number*
Animal type*
- Dog or Puppy
- Cat or Kitten
- Rabbit
- Guinea Pig
Breed*
Colour*
Sex*
- Female
- Male
- Unknown
Approximate weight*
Age or Date of Birth*
Adoption location*
E.g. Petbarn Rozelle, Sydney Shelter etc.
Microchip number (if applicable)
Date of adoption*
Date of collection (if different)
Claim details
Name of treating veterinary hospital/clinic*
Date of initial consultation*
Address*
Health issue/diagnosis*
Please upload a copy of your RSPCA NSW Adoption Health Check Card*
Drop files here or

Max. file size: 50 MB.
Maximum size 2MB
Please upload a copy of Veterinarian’s medical history including any pathology reports*
Drop files here or

Max. file size: 50 MB.
Maximum size 2MB
Please upload a copy of Veterinarian’s itemised invoice(s) and receipt(s) confirming account is paid in full*
Drop files here or

Max. file size: 50 MB.
Maximum size 2MB
Declaration
By entering my name in the box below I certify that the information provided in and with this form is truthful and accurate. No information likely to affect this claim has been withheld. I confirm the account submitted has been paid in full.
Full Name*

By completing this form, you are providing personal information to RSPCA NSW (we, us, or our). We are collecting your personal information to process and respond to your adoption warranty claim. Supplying your personal information is voluntary, but it may impact our ability to process your application if you do not provide it. Further details about how we manage personal information is contained in our Personal Information Collection Notice and Privacy Policy.

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Adoption Warranty Claim

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Bank details

Animal details

Claim details

Declaration

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Acknowledgement of Country

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We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past and present. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who continue to work and live on this land.

Adoption Warranty Claim

Adoption Warranty Claim