Support Services

By addressing the needs of both people and animals, our support services help ensure a brighter future for all creatures, great and small.

Keeping People and Pets Together

As the leading animal welfare organisation in NSW, we strive to strengthen and preserve the bond that keeps people and animals together. No matter their situation, RSPCA NSW acknowledges the importance of supporting both humans and animals alike. By improving animal welfare education and providing valuable veterinary assistance, we aim to nurture families and communities that cherish all creatures, great and small.

RSPCA NSW acknowledges the crucial role humans play in keeping animals safe. That’s why we have an array of support services – from shelters and adoption centres to veterinary hospitals and behaviour centres – dedicated to rescuing, rehabilitating, and rehoming animals in need. In addition, our volunteer branches and supporter groups support our events and outreach efforts, assisting with community assistance initiatives that support both people and their animal companions. Our support services also provide valuable assistance to people in times of crisis, from pet owners facing financial hardship to seniors seeking companionship. Our crisis support programs prioritise those who require emergency assistance with their pets, including animal guardians experiencing domestic and family violence.

Our programs, shelters, and veterinary hospitals support a range of adorable animals, from cats, dogs, and horses to birds, pocket pets, and more! We believe that all animals deserve our protection and respect – they bring joy to our lives and remind us of what it means to live humanely

Our Support Services

Human and Animal Support

RSPCA NSW not only helps animals in need, but also pet owners and communities who require guidance and support. Our targeted programs and outreach initiatives strengthen human and animal bonds by providing education and life-saving services across a variety of fields, including crisis support for individuals facing domestic and family violence, homelessness, and more.

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Locations and Services

RSPCA NSW operates five shelters and adoption centres, three veterinary hospitals, and two behaviour and rehabilitation centres. We also run a network of volunteer branches and supporter groups, an education centre, and a registered training organisation. Thanks to our ongoing partnership with Petbarn, we also facilitate adoptions at over thirty Petbarn stores. 

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Veterinary Hospitals

Our experienced veterinary teams treat shelter animals and pets alike, ensuring that all creatures, great and small, receive the treatment and care they deserve. All revenue generated by our hospitals contribute to helping animals in need by funding treatment, nutrition, and housing for the animals in our care. 

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Education Centre

The RSPCA NSW Education Centre boasts several flexible spaces, making it the ideal booking venue for conferences, meetings, training, and events. All revenue made by our purpose-built centre contributes to our shelters and community programs, meaning every visitor helps make a difference for animals in need. 

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Pet Insurance

Since the creation of the Royal Society for the Prevention of Cruelty to Animals, RSPCA has grown into one of Australia’s leading animal welfare organisations. Continuing the tradition of caring for all creatures, great and small, RSPCA Pet Insurance offers flexible, comprehensive insurance plans for companion cats and dogs. 

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Social Impact

Our programs, shelters, clinics, and community outreach services have provided safety and support for people and animals throughout NSW. Despite the challenges involved in the fight against animal cruelty, we remain true to our mission of empowering pet-owning communities, helping people help animals, and strengthening the human and animal

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We provide targeted crisis support to pet owners experiencing hardship.

One Welfare

‘One Welfare’ is the concept that animal welfare depends on and influences human welfare and environmental sustainability. This approach considers mental and emotional health as well as physical health. In practice, this concept calls for veterinarians and related human and animal services to collaborate and share expertise to improve the welfare of our communities and our animal companions.

RSPCA NSW strives to protect and care for animals by empowering communities through education and support. We acknowledge the connection between human welfare, the health and wellbeing of our animals, and the impact of living creatures on each other and on our environment. This is why our support services strive towards holistic solutions that consider the needs of people and their pets.

Companion animals are integral parts of many families across NSW, but factors like a shortage of pet-friendly housing can result in an animal welfare emergency. Those experiencing challenging circumstances still want to care for their furry friends; that’s why RSPCA NSW is committed to protecting the human and animal bond.

Outreach

Community engagement initiatives and services support disadvantaged communities to improve the welfare of animals, wellbeing of people, and the human-animal bond.

Education

Our education efforts actively promote a culture that values animals, fosters human empathy, and understands the role of organisations like RSPCA NSW.

Programs

By providing targeted support for pet-owners experiencing crisis, trauma, and hardship, RSPCA NSW fosters improved human wellbeing and animal welfare outcomes.

FAQs

How do I adopt an animal from a RSPCA NSW shelter or adoption centre?

Every shelter and adoption centre supports and facilitates animal adoptions, rehoming a range of adorable animals, including pocket pets, birds, and more! If you’re interested in meeting one of the animals currently available for adoption, locate your nearest RSPCA NSW facility or contact our staff or volunteers.

Please note that although we update our online lists of available animals every day, there is a chance that an animal you are interested in will have found a home prior to your arrival at our facilities.

If you’re planning on visiting the shelter to adopt, don’t forget to bring a photographic identity document complete with your name and current address. If you already have a dog at home, you may need bring them in for a meet and greet to ensure they’ll get along with your newest furry friend.

Boasting an array of versatile meeting rooms and video conferencing equipment, our Education Centre is perfect for both corporate and community events. Please contact our Education Centre Manager at educationcentre@rspcansw.org.au to arrange or discuss your booking. Please note that our centre does not take bookings for private parties. 

The RSPCA NSW Education Centre is available for bookings any day of the week. Please note that additional charges may apply for weekend meetings and events. To discuss available times, or for general booking enquiries, please contact the Education Centre Manager at educationcentre@rspcansw.org.au.

With an array of versatile spaces available to book, our Education Centre is purpose-built to meet the needs of your event. Depending on which rooms you book and the number of guests attending your event, we can arrange your booking space as per a range of standard styles. These room configurations include a theatre (no tables) style, a cabaret arrangement, a classroom configuration, banquet style, and more! 

With reserved handicapped parking located directly beside the main entrance, the RSPCA NSW Education Centre is completely wheelchair accessible. The auditorium and our meeting rooms are located on the ground level. Furthermore, should visitors wish to visit our shelter, the centre is outfitted with lifts leading to the Sydney Adoption Centre.

For any event-related enquiries or booking cancellations, please contact our Education Centre Manager at educationcentre@rspcansw.org.au. If given 30 days’ notice of your booking cancellation, we’ll provide you or your organisation with a full refund of your deposit. 

However, if you would like to cancel your booking within 30 days of your event, we may still be able to transfer your booking to another date (subject to availability).

We’d be delighted to show you around our Education Centre! To arrange a tour of our rooms, auditorium, and training spaces, please contact our Education Centre Manager at educationcentre@rspcansw.org.au. 

If you’re looking to make a difference for animals in need, there are so many ways you can help us improve the wellbeing of animals across NSW.  

If you’d like to open your heart to an adorable animal companion, we can help you adopt a new best friend at one of our shelters and adoption centres. RSPCA NSW rehomes a range of adorable animals, including cats, dogs, birds, rabbits, guinea pigs, and more! We can help you find a forever friend at any one of our facilities. You can also adopt some of our animals through our partnership with Petbarn.  

Foster care is another rewarding way you can help our animals. If you’re unsure about adopting but looking to personally assist our shelters, consider becoming a foster carer and giving our animals the love they deserve!  

We also facilitate a range of volunteering opportunities, perfect for those currently unable to welcome an animal into their home. From joining our Emergency Response Team to assisting with animal transportation, there are so many ways you can help support communities and their pets. 

If helping from home is more your style, we support volunteers looking for flexibility while receiving training and ongoing support. Make a difference at your leisure as a volunteer at home! 

How do I adopt an animal from a RSPCA NSW shelter or adoption centre?

Every shelter and adoption centre supports and facilitates animal adoptions, rehoming a range of adorable animals, including pocket pets, birds, and more! If you’re interested in meeting one of the animals currently available for adoption, locate your nearest RSPCA NSW facility or contact our staff or volunteers.

Please note that although we update our online lists of available animals every day, there is a chance that an animal you are interested in will have found a home prior to your arrival at our facilities.

If you’re planning on visiting the shelter to adopt, don’t forget to bring a photographic identity document complete with your name and current address. If you already have a dog at home, you may need bring them in for a meet and greet to ensure they’ll get along with your newest furry friend.

While our shelters and adoption centres can accommodate injured stray animals, you will need to refer to your local council pound if you find an uninjured stray.  

Only our Sydney Adoption Centre and Hunter Shelter have veterinary hospitals located onsite. However, you can still reach out to the teams at our shelters and adoption centres if you’re in need of advice, supplies, or guidance with your pet.  

Though our prices vary, we aim to make our services as affordable as possible. If you hold a health care card or pensioner card, we may be able to provide you with discounted services to further assist with your animal companion. Please contact your nearest veterinary hospital for additional information.  

Locations like our Central Coast Behaviour and Rehabilitation Centre (BARC) play a crucial role in supporting dogs with higher needs. Whether they’re suffering from anxiety or recovering from abuse, some dogs may find regular shelter care particularly challenging.  

Dedicated behaviour centres allow us to create an ideal environment to set, support, and meet our animals’ rehabilitation goals. Complete with outdoor space and grass for enrichment, walks, and play, our centres greatly benefit our animals as they embark on their recovery journeys. We work with our animals to prepare them for life in a stable home, helping them build the confidence they need to thrive with a family of their own.  

Any revenue made by our shelters, retail stores, and veterinary hospitals goes back to our organisation to be used to help animals in need. We mainly use funds to provide enrichment, nutrition, housing, and veterinary care for the animals who turn to our facilities for help.  

We know that financial circumstances alone are not reflective a person’s capacity to love a companion animal, which is why we also allocate resources to keeping people and pets together. From community animal assistance to targeted crisis support programs, we strive to ensure that factors such as a lack of affordable veterinary care don’t get in the way of the human and animal bond.