Inspector FAQs
Why can’t I make an anonymous complaint?
When making a cruelty report, you will be asked for your name and contact details. These are kept confidential and are never passed on to the offender. They are needed so an inspector can contact you for further information or to take a witness statement. You must have seen the animal and its condition for an inspector to have grounds to enter a person’s property.
What happens if I can’t get through to the hotline?
If an animal is in immediate danger, such as trapped in a hot car, call your local police who can act under the same laws as an RSPCA inspector.
What information can I be given during the course of an investigation?
You can ring the cruelty hotline for information at any time. If an investigation has found no breach of the Prevention of Cruelty to Animals Act or if an owner has been issued instructions about the welfare of an animal, you will be given this information. In many cases, however, details of an investigation cannot be given out.
What if no-one calls me back?
Email the inspectors@rspcansw.org.au and your query will be dealt with as soon as possible.
Why has it taken so long for anything to happen about my complaint?
A cruelty investigation takes time and taking a matter to court can be a lengthy procedure. It sometimes takes months or even years for a court case to be finalised.
Will I have to go to court?
Yes possibly, especially if you have been an eye witness to cruelty or neglect.
Can I donate to the Inspectorate?
Yes, please donate here.
How do I adopt an animal that was featured on Animal Rescue?
Please be aware that animals seized in cruelty cases are often used as evidence. In these circumstances, they cannot be released for adoption until after the case is decided. Also, Animal Rescue is filmed over a three month period and usually airs some time after that. So animals featured on the show have often found new homes by the time an episode airs.
